Source Support provides hardware support programs to Resellers, End Users, and System Administrators with unlimited access to Source Support’s certified and trained technical staff. These flexible programs offer your company a cost-effective method to keep your system(s) operating smoothly and efficiently while you focus on more strategic IT issues.

Help Desk Services include

• 8×5 or 24×7 Help Desk offerings on all systems sold
• Diagnostics of all hardware issues utilizing various operating systems expertise
• Coordinating RMA returns and the dispatch & recovery of replacement parts
• Dispatching and coordinating on-site technical services when appropriate
• Complete management of all service calls, whether standard RMA or on-site, to a successful conclusion
• Real Time involvement and ownership of every on-site service call worldwide.