The Global Advantage

The Partners of Source Support Are Enjoying a True Global Advantage™

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What is the Global Advantage™ and what does it mean to you?

In the past, companies were marketing and end users were expecting an excellent product or an excellent service.  Today, however, the marketplace is not only looking for, but demanding what we call an "Excellent Experience" throughout the lifetime of the partnership. 

At Source Support we've created the Global Advantage™ in order for us to insure that our partners are able to deliver an Excellent Experience to their end users regardless of the location of the end user, the type of product that is required AND the specific type of service that is required.  Thus the Global Advantage is a continually evolving four step process that is specific to each and every partner of Source Support.  We fully understand that no two customers are alike and that a "Win" is often defined differently by different people in different situations all over the world.

Step One! What Does A Win Look Like? The Vision Identifier™ By answering that question, and looking into the future to determine how our partners want their global service offering to look like a year from now, we are able to jointly identify the specific goals and vision of the partner – this is our Vision Identifier™

Step Two: The Solution – Creating and Presenting the Strategic Roadmap™ The Strategic Roadmap™ quite simply is our way of showing exactly how we're going to achieve the goals of the vision identified in step one, and even more importantly, how we're going to do it! After 10 years of partnering with IT manufacturers all over the world, Source Support has prided itself on being able propose and deliver solutions that combines the core competencies of our partners with our core competencies to create an "experience" that the end user receives that is maximized to the fullest. Our Core Competency Maximizer™ is a key ingredient to each and every proposal that Source presents! The partners of Source Support quickly realize that by utilizing this program, they are able to reallocate their resources to their core competencies that create revenue, knowing that Source Support, with their pay as you go model, is insuring the end users receive quality post sale services, by experts, who do nothing but services all day, every day, at a much more cost effective and flexible price.

Step Three: The Platinum Partnership Experience: A Platinum Partnership with Source Support quite simply means – Executing The Plan. The Executive team of Source Support plays an active role in every partnership. We realize that we have asked our partners to outsource something extremely important, thus we are committed to making sure our Strategic Roadmaps and solutions are followed through. As an around the clock company, one of our motto's is ‘Same Day / Next Day / Everyday" and we make sure that this is instilled throughout our organization. The Platinum Partnership Experience is the day in and day out partnership with Source Support and we are committed to making sure that our partners strengths are maximized, costs are minimized and goals and objectives realized!

Step Four: The Results Multiplier™ - Continually Improving & Evolving! The fourth step to the Global Advantage™ simply insures that we are continually reviewing, measuring, reporting, and evolving to insure that the partnership is keeping up with the ever changing market place. With the ability to give our partners a 24/7 Performance Snapshot™, Source Support is not only able to differentiate itself from the competition, but more importantly, continually measure and improve not only its own performance, but the performance of the partnership. We look through the eyes of the end user.