Quality Services

Our commitment to quality is unparalleled in the services industry, and we are one of the few vendors in our market whom holds ISO 9001:2008 certification, Registered with EQA Dec 14th, 2011; evidence of our commitment to quality. Source Support Services' compliance with ISO 9001:2008 will ensure that we take a process-oriented approach in supplying valuable services to our partners while continually improving the quality management systems we use to meet our partners' exact service requirements.

 

Quality Policy

Source Support is committed to supplying its customers with the highest quality, services and products, in the industry with a complete end to end Quality Management System and continually improving the effectiveness of the QMS. Executive management will empower all employees to ensure that the customer experience is one of world class service delivery driven by our Complete Customer Satisfaction Program (CCSP). This is achieved by implementing the following core company objectives:

• CUSTOMER SATISFACTION – Thru the CCSP we can ensure our Partners and their Customers Experience is one of the best in the industry.


• CONTINUOUS IMPROVEMENT - By continual monitoring, auditing and measuring, SSS can improve the effectiveness of the QMS and the Customer experience.


• EMPLOYEE SATISFACTION – By creating a work place that advocates employee growth and by providing employees with all the necessary tools and equipment to provide the highest quality of service in the industry.


• SERVICE DELIVERY – By meeting or exceeding contracted service level agreements with our Partners.

 

The Quality Management Representative (QMR) ensures that this policy is communicated, implemented and understood at all levels of the organization. Ultimate responsibility for the operation of this system rests with the President.

ISO 9001:2008 certification demonstrates that not only do we have quality processes in place, but also assures you that we consistently implement them. This external validation promises quality performances that meet stringent international quality standards.

What does ISO 9001:2008 mean for our customers?

• By being certified to the ISO 9001:2008 standard, Source Support Services are scoped for quality assurance in Implementation and development of customized warranty programs, delivery of Help Desk and On-Site services and depot repair/Logistics solutions.


• At SSS, we require a New Customer Introduction Process (NCI) that exceed the demands of our customers to assure our standards and procedures are met in order to provide the highest level of service in the industry on a consistent basis.