How Source Becomes Your Service Team

How Source Becomes Your Service Team

At Source Support Services, our entire business is built on representing other companies and essentially becoming their service team. It goes without saying that there’s a lot of trust involved in a situation like this – companies that choose to work with Source...
Customer Success Series, Part 5

Customer Success Series, Part 5

“LIVING” Customer Success In the last couple posts in this series I discussed Source’s four goals to establish and maintain Customer Success: Minimize churn and maximize longevity Increase our solution footprint Turn our customers into advocates Develop a customer...
Customer Success Series, Part 4

Customer Success Series, Part 4

How to Establish and Maintain Customer Success, cont. Last time I began to explore the goals Source has set to reach our objective of establishing and maintaining Customer Success. Looking at the model I established, these goals are meant to assist those customers who...
Customer Success Series, Part 3

Customer Success Series, Part 3

How to Establish and Maintain Customer Success Since the time of the first sale, having satisfied customers has been important. Why? Because selling more is better and selling to an existing customer is easier than finding a new one. Few dispute this. The natural...