Customer Success Series, Part 2

Customer Success Series, Part 2

How Does Company Success Tie in to Customer Success? Last time I introduced the concept of a customer happiness continuum. This continuum ranges from the “walkaway angry” customer who moves to a competitor as soon as they are able to the “gushing promoter” who praises...
Customer Success Series, Part 1

Customer Success Series, Part 1

What is Customer Success? One term that repeatedly pops up these days is “Customer Success”. While I had noticed the term appearing in some organizations, I hadn’t seen it used much until recently. Now many companies have individuals and departments that carry the...