Help Desk

Source Support offers live 24/7 365 Help Desk support from the best technical engineers in the industry. All Help Desk Engineers are trained and certified on each of our partner's systems. Every service case is owned and managed by one of our Level 2 or 3 Help Desk Engineers, from the time a case is opened until the service event is completed.

Communication, escalations and detailed Partner Servicing Guidelines (PSG) are customized for each partner to insure each service event goes successfully for the end customer. Our flexible onsite programs offer you a cost-effective program that dramatically reduces your customer's down time while creating major efficiencies in all aspects of your operation.

• 8x5 and 24x7 Help Desk offerings to all partners
• 24x7 live voice for incoming calls
• Complete troubleshooting and diagnostics
• Parts determination, sourcing, same day shipping and tracking
• Detailed Field Engineer Pre-Certification program
• Ownership of the onsite management for all cases
• Proactive worldwide Field Engineer sourcing, training and preparing