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Is your Organization Equipped to Handle a Recall? 

Is your Organization Equipped to Handle a Recall? 

More recalls are happening today than ever before. In 2022, more than 1.5 billion units of food, drugs, medical devices, automobiles and consumer products were recalled in the U.S., according to Sedgwick's latest state of the nation recall index report. More...

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How to Encourage Well-Being for All

How to Encourage Well-Being for All

Let’s face it: life has gotten really, really hard. The pandemic hit and forever altered our lives. Our world and culture are significantly different and more divided than before. We don’t have the level of interaction with other people that we used to have, and we’re...

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A Resilient Services Framework, Part 3

A Resilient Services Framework, Part 3

Part 3: Future Considerations Earlier in our series, we talked about what a resilient service network looks like and how to ensure predictable, positive outcomes throughout the network at all times. To close this blog series, I’d like to take a look into the future;...

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A Resilient Services Framework, Part 2

A Resilient Services Framework, Part 2

Part 2: Ensuring Positive, Predictable Outcomes In our last post, Mike Stolz described what makes up a resilient services framework and how to build such a network for your organization. Having held service leadership positions at multiple OEM organizations throughout...

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The Risk of a Trunk Stock Model

The Risk of a Trunk Stock Model

Over the years, we’ve seen that the major cause of customer dissatisfaction with OEMs has been slow service response times. The effects are tangible; in the medical world, for instance, the mission-critical equipment that doctors and nurses need to help patients stay...

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