Global Field Services
All of Source’s service delivery is managed by our 24/7 Support Operations Center. We employ top Support Engineers, all of whom are individually trained to work on our partner’s systems. Every case that is opened is owned and managed by a Support Engineer who is certified in expert troubleshooting, diagnostics and services delivery engagement, meaning that they have the skills and abilities to help your customers resolve their issues quickly. Our Support Operations Center also allows on-site service professionals access to additional expert support, ensuring quality service. In addition, each of our Support Engineers is given detailed partner service guidelines which detail all communication protocols and accurate representations of you and your team.
Source partners with more than 12,000 highly-trained and certified service professionals in over 100 countries. These worldwide, on-demand technical professionals, who make up our Source Techworks network, act as our field engineers for each service engagement. Our global presence helps your business get to market and scale quickly, while maintaining the highest-quality technical support and case management you expect.