Onsite Support Services

Source Support offers a wide variety of warranty services to meet our customers' growing needs. Our support offerings range from next business day onsite support to 4-hour same day, global onsite support. For those customers' that require a higher level of service, we offer the Platinum 2-Step Warranty™, which includes onsite troubleshooting.

Our Help Desk answers the phone live 24X7 and the case is routed to one of our Level 2-3 Help Desk Engineers to begin troubleshooting within one hour.

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Our Global Onsite Support Warranties are always evolving based on our partners' needs, their customers' needs and the environments in which their systems are deployed.

Source Support Services Onsite Warranties Include:

	8x5 Help Desk, Next Business Day Onsite Support
	24x7x365 Help Desk, Next Business Day Onsite Support
	8x5 Help Desk, Next Day Onsite Support
	24x7x365 Help Desk, Next Day Onsite Support
	24x7x365 Help Desk, 4-Hour Onsite Support
	Platinum 2-Step Same day Onsite Diagnosis Response and Next Business Day Onsite Repair, 24x7x365 Help Desk
	8x5 Depot Repair/Advance Replacement of Parts Support
	Help Desk Only Support