Service Business Delivery
At Source Support Services, we recognize the need for the organizations we work with to have complete visibility to the entire services effort. We manage a global support network that offers training, documentation and reporting to better service our customers. We focus on delivering a higher quality of customer service, improved customer satisfaction and faster deployment and support timelines, all while increasing operational efficiency and lowering costs.
Source offers a flexible training solution designed to scale and grow your business. Our Training-as-a-Service program through Source Academy is designed to educate, certify and refresh everyone from our field and professional service engineers to your customers and your employees. Most of our training is conducted through eLearning, so it can be accessed by anyone, anytime, anywhere in the world. As a result, it enables consistent, repeatable service delivery across your customer base.
Certified Service Professionals
If you’re looking to build your training program from the ground up, Source can partner with you to create training capabilities that range from standard training presentations to immersive experiential training. We’ll examine your product, processes and documentation to determine the most relevant information to share in each training session. We’ll then combine it all into one unified document so your training can be repeatable and you can ensure that all the most important information that you want to share is available.
Creating accurate documentation is time-consuming and difficult to manage with the ever-changing world of technology. Source can design and manage technical documentation on your products or modify and maintain existing templates. To do this we gather product knowledge from any relevant source such as documents, videos and presentations and ascertain the most relevant information you need. To ensure that your documents are maintained properly, Source can also perform in-depth training to ensure consistent and continuous communication of the latest information.
Managing the renewals of service contracts takes time and resources away from focusing on critical opportunities. Source eliminates the hassle for your employees to manage your service contract renewals by managing them for you. We provide on-demand reporting, showing you all of the support contracts and entitlements expiring within 90 days. We are able to communicate the details of contracts that are past due, ensuring that the best practice policies are in place to maximize service revenue.