Source Solutions

 

Enabling Worldwide Support Solutions 

Source Support Services is redefining the IT services industry by delivering the platform for technology providers to enable worldwide, comprehensive support services through an automated and efficient business model. Our network of 12,000 certified service professionals and team of highly skilled Support Engineers provide seamless global support and peace of mind to many of the world’s most recognizable brands. In over 100 countries around the world, we’re helping companies manage their IT infrastructure.

 

Our Solutions Include:

Automation & Integration

Source provides on-demand visibility and control through an integrated approach. Our automated platform, Source Central, allows our partners to integrate all of their services into a single pane of glass, giving full visibility into any of the support services we offer. The platform delivers a technology-driven change to how the service lifecycle is managed while reducing human error and missed information. We have achieved a 98% or better service level agreement (SLA) success rate, due in large part to the efficiencies and integration capabilities of Source Central. Our integration capabilities provide our partners with an efficient framework to immediately compete on a global scale now and into the future.