Rapid growth underscores market need for superior IT services on global scale

 

LAWRENCEVILLE, GA. – JUNE 9, 2016 – Source Support Services (Source), a world leader in the delivery of IT services, announced today that it has expanded its leadership team, launched a new website, developed new branding and refined its services offerings.  These changes, along with Source’s robust partner network, unmatched network of independent engineers around the world, unique service and support model and tremendous momentum in the marketplace, have the company remarkably well-positioned to continue the rapid growth it has enjoyed in recent years.

Three seasoned industry veterans lead Source’s executive team.  Mark Oldfield, who founded Source in 2001 and served as its CEO for many years, will serve again as CEO.  John Trautwein has returned to the role of president, with a focus on sales and business development.  Mike Stolz, who joined Source earlier this year as chief marketing officer, has been promoted to chief operating officer.  Other industry veterans have been added to bolster Source’s operations leadership teams and help the company continue to deliver superior service and support as it grows and scales.

“Today, Source is experiencing exponential growth; we grew more than 40 percent year over year from 2014 to 2015, our quarter over quarter growth rates are strong and we’ve added exciting new customers like Actifio, Medic Vision, Racktop Systems, Reduxio and SGI,” said Oldfield.  “In addition, we have a large and dedicated partner network, an unparalleled record of customer service and satisfaction and a ton of momentum in the marketplace.  We look forward to continuing our strong growth, and bringing our partners and end users around the world the best in IT services and support.”

“In a world where virtualized infrastructure is the norm, service and support have become art forms as much as science.  You can have the greatest technology in the world, but if you are not able to provide service globally, it won’t matter.  Source sits in a great spot,” said Steve Duplessie, founder and senior analyst at ESG.

In today’s marketplace, large and established competitors often prevent technology providers from competing on an even playing field because they already have their own worldwide services capabilities. Developing and managing a service team and a disparate partner network isn’t just expensive and time consuming – it also adds complexity, delay and risk.  In addition, organizations need complete visibility to their entire services effort through an integrated approach, instead of trying to manage multiple suppliers and systems.

Source helps technology providers by using an efficient business model that allows providers to flexibly turn on service capabilities and manage them from a single point of integration and automation.  This platform, called Source Central, brings all of Source’s people, process and technology capabilities into one view so that providers are not burdened with managing disparate partners, interfaces and processes.  As a result, it reduces overhead costs and enables quicker, better customer service.

“With all of our recent success and growth, it became clear that the one thing we really needed to take a big step forward in the market was a robust nationwide support network,” said Eyal Aharon, CEO of Medic Vision.  “Now that we have partnered with Source, we can additionally offer same-day, on-site support to our customers anywhere they are, and give them a superior overall service experience from a team that is known for being the best in that area.  We expect Source will be a big help to us in continuing to scale our company.”

Source is known as a leader in global IT service delivery for several other attributes.  The company:

  • Delivers same-day, on-site support in all 50 states and 93 countries worldwide
  • Has a large team of systems and solutions architects who average over 20 years of experience in complex IT technologies and have/maintain expert-level certifications
  • Retains, educates, and certifies a network of more than 12,000 certified service professionals
  • Accelerates business scale and market reach
  • Accommodates complex application-based platforms that use multiple hardware and software solutions

 

About Source Support Services

Source Support Services is a leader in providing global, same-day and next-day on-site IT support. Its deep experience enables the company to protect and support brands by deploying seamless, scalable and cost-effective solutions that result in outstanding service experiences for customers. Privately held and based in Lawrenceville, Ga., Source is relied on by over 140 of the world’s most trusted hardware brands. With an unparalleled network of more than 12,000 independent, certified service professionals in 93 countries, Source offers outstanding service experiences that extend to its clients’ customers.  For more information, visit http://www.sourcesupport.com/.

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