Source is redefining the IT services industry by integrating global support and logistics, datacenter services and industry-leading technologies into one comprehensive portfolio that can be executed at scale

 

LAWRENCEVILLE, GA. – JUNE 29, 2016 –– Source Support Services (Source), a world leader in the delivery of IT support services, today announced it has launched its Source Techworks program, reaching the culmination of a natural evolution of Source’s technical network into a mature worldwide community program.  The program is designed to enhance members’ skills and knowledge, and also to provide expanding IT service capabilities to customers and their respective end users in the data center, HPC, cloud services, managed services and life sciences markets.

Source Techworks offers members around the world a robust program, including:

  • Unparalleled IT advancement opportunities built on the best and latest continuing education programs, and experience with leading technologies and innovations.
  • Opportunities to earn a wide variety of industry and partner certifications – and automatic alerts about certification deadlines, expiration dates and updates.
  • An opportunity to join a community of top service professionals from around the world – and work with and learn from them.
  • The full support of Source – an IT services industry leader with a robust worldwide network of business relationships, more than 750 forward stocking locations and an industry-renowned 24/7 help desk.

Source will offer its customers more sophisticated IT services, newer and broader value-added services and more comprehensive same-day, on-site support through its existing worldwide coverage in the U.S. and over 93 countries.  Source also will be able to further accelerate business scale and market reach for customers’ new products.

“IT partners and their end users depend on us for the best and most comprehensive support and services in the industry, and our Techworks program will ensure we deliver for them,” said Mike Stolz, chief operating officer at Source.  “We care deeply about developing and educating the best talent in the business, and ultimately delivering the best and most comprehensive support and service experience in the industry.  That’s why we’ve built this program like no other in the industry to give a global network of certified professionals a series of opportunities to help us while helping themselves and their careers at the same time.

“Source is a major reason why we have the global support reach we have today for our ClusterStor family of HPC solutions,” said Ken Claffey, vice president and general manager of the storage systems group at Seagate Technologies (NASDAQ: STX).  “We’re really excited about Source’s future, especially around its Techworks program – the company has added even more levels of IT service and staff expertise, and we expect that to translate into expanded service capabilities and new value for our customers.”

“Source Techworks is definitely the gold standard of professional development and networking programs in the IT services industry,” said Mark Krellcom, owner of Krellcom Communications, an IT services company based in Hemet, Calif.  “Experience is so essential to being able to deliver great IT service, and the Techworks program is invaluable to us because it keeps us up to speed on the latest in the IT services industry and provides all the experience we need to do our best work.  Our business is better because we participate in Techworks, and we look forward to continuing our relationship with Source for a long time to come.”

“We have had the opportunity to work with Source’s great team on a number of projects, enterprise environments and datacenters,” said David Gringruz, managing director of IT Switch, a firm that serves organizations in Australia and New Zealand. “On-time support and clear communication are the keys to successful IT services, and Source is perfectly aligned with us on these values. They have also assisted in up-skilling our engineers for a variety of server, network and storage products through training and active experience. We value our partnership with Source, and look to continue to support their business operations in our region.”

 

About Source Support Services

Source Support Services is a leader in providing global, same-day and next-day on-site IT support. Its deep experience enables the company to protect and support brands by deploying seamless, scalable and cost-effective solutions that result in outstanding service experiences for customers. Privately held and based in Lawrenceville, Ga., Source is relied on by over 140 of the world’s most trusted hardware brands. With an unparalleled network of more than 12,000 service professionals across all 50 states and 93 countries, Source offers outstanding service experiences that extend to its clients’ customers.  For more information, visit http://www.sourcesupport.com/.

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