A Resilient Services Framework, Part 2

A Resilient Services Framework, Part 2

Part 2: Ensuring Positive, Predictable Outcomes In our last post, Mike Stolz described what makes up a resilient services framework and how to build such a network for your organization. Having held service leadership positions at multiple OEM organizations throughout...
A Resilient Services Framework, Part 1

A Resilient Services Framework, Part 1

Part 1: Defining a Resilient Services Framework If there’s one thing that the COVID-19 pandemic has made clear to those of us in the service industry, it’s the importance of resiliency in our operations. Many organizations have been challenged this year in their...

Part-Time Technical Support Engineer

Part-Time Technical Support Engineer Source Support Services - Lawrenceville, GA Apply Now Source Support Services Part-Time Technical Support Engineer  Organization/Department: Support Operations CenterReports To: Technical Support Manager NOTE: This job description...

Part-Time Case Coordinator

Part-Time Case Coordinator Source Support Services - Lawrenceville, GA Apply Now Source Support Services Part-Time Case Coordinator Organization/Department: Support Operations Center Reports To: Technical Support Manager Position Overview Source’s relentless goal is...