by Kelli Rivers | Oct 21, 2019 | Blog, Corporate Update, Social, Thought Leadership
Taking place twice a year, Technology & Services World (TSW) is the only tech conference where executives from across the technology and services industry come to talk business, expand their professional networks, and get actionable insights on the latest tech...
by Kayla Nesler | May 18, 2017 | Blog, Thought Leadership
Let’s face it – determining whether or not your service function is a success, and whether or not it adds value to your business, can be really difficult. We know this first-hand; being in the business of performing service and becoming the service arm of many tech...
by Kayla Nesler | Mar 9, 2017 | Blog, Thought Leadership
The other day, here at the Source Support Services office, I was debriefing my team about my latest business trip, and we were commenting on how different the world of Source is today compared to when we started some 17 years ago. We were having a conversation about...
by Kayla Nesler | Jan 12, 2017 | Blog, Thought Leadership
At Source Support Services, our entire business is built on representing other companies and essentially becoming their service team. It goes without saying that there’s a lot of trust involved in a situation like this – companies that choose to work with Source...
by Kayla Nesler | Aug 18, 2016 | Blog, Thought Leadership
“LIVING” Customer Success In the last couple posts in this series I discussed Source’s four goals to establish and maintain Customer Success: Minimize churn and maximize longevity Increase our solution footprint Turn our customers into advocates Develop a customer...
by Kayla Nesler | Aug 11, 2016 | Blog, Thought Leadership
How to Establish and Maintain Customer Success, cont. Last time I began to explore the goals Source has set to reach our objective of establishing and maintaining Customer Success. Looking at the model I established, these goals are meant to assist those customers who...
