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Global Service Parts Logistics Complexity

Global Service Parts Logistics Complexity

Global Service Parts Logistics Complexity  Shipping parts around the world is often much more complex and difficult than meets the eye. Rules and regulations vary from country to country, and it often takes more than 90 days to file all necessary paperwork and...
How Do We Determine If We Are Successful At Customer Success?

How Do We Determine If We Are Successful At Customer Success?

How Do We Determine If We Are Successful At Customer Success? Customer Success Series Written by: Jeff Nesler, VP of Services Delivery  Customer Success Series, Part 1 What is Customer Success? One term that repeatedly pops up these days is “Customer Success”. While I...
Workforce Trends & World-Class Service

Workforce Trends & World-Class Service

Workforce Trends & World-Class Service  Freelancers: Common Misconceptions and Workforce Trends  The days of working from 9 a.m. to 5 p.m. five days a week, or working for one employer your entire career, are over. Evolutions in technology, industry and...