Looking Forward to SC16
We’re getting excited for SC16, which takes place in Salt Lake City, Utah, next week. This conference for high performance computing, networking, storage and analysis is a wonderful opportunity to learn and discover the new and developing ways in which supercomputing...
Source Academy
Do you remember the game Telephone, in which players whisper a phrase down the line to see if their team could pass the exact same phrase from beginning to end? Recently, that game has been combined with another to add additional challenge. This popular party game is...
Source Support Services Appoints Seasoned CFO
Accomplished tech finance executive to assist Source in achieving growth plans, scaling organization LAWRENCEVILLE, GA. – OCTOBER 27, 2016 –– Source Support Services (Source), a world leader in the delivery of IT services, today announced it has appointed Steve...
Source Techworks
Four-hour service level agreements (SLAs) have become a standard expectation for global IT services delivery. End-users demand efficiency, and in order to successfully meet these SLAs our customers need a global network of professional service engineers. Source...
Support Operations Center
There is no experience quite like attending a live performance by a world-class symphony orchestra. Sitting in your often velvet-covered seat, feeling your heart race through bombastic fortes, holding your breath at each vulnerable pianissimo and bursting to applaud...
Service Quality
As an element of art, value is defined as the lightness or darkness of tones or colors. A piece of art that looks amazingly realistic appears so because the artist managed to capture within it all the intricacies of value that our eyes pick up in the real world. I...
Global Logistics Services
If you followed any of the action at the Rio Olympics in August, you probably heard about the conclusion of the men’s gold medal soccer match between host nation Brazil and Germany. It was a fantastic match; with the score tied at the end of regulation, the match went...
Service Business Delivery
Each Thanksgiving, morning talk show hosts invite a featured chef to demonstrate cooking traditional Thanksgiving dishes: mashed potatoes, dressing, green beans and turkey. Obviously it would normally take hours for them to prepare and cook all these dishes, so for...
Global Field Services
Have you ever read Charlie and the Chocolate Factory by Roald Dahl? Even if you haven’t, you are most likely familiar with the story. Young Charlie Bucket discovers a golden ticket in his candy bar, and he joins four other golden ticket winners in an exclusive visit...
Data Center Deployment Services
Imagine that you own a business that designs and manufactures hot air balloons. Looking to increase sales, you approach a large tourism company to see if they are interested in your product. They love your designs and recognize that the quality is second to none, but...
Presenting Source Central
Say you're getting married soon. A lot goes into planning a wedding: booking a venue, catering food and beverages, ordering flowers, sending invites and the list goes on. Often to coordinate all this and bring it all together, you have to speak with multiple people,...
Customer Success Series, Part 5
“LIVING” Customer Success In the last couple posts in this series I discussed Source’s four goals to establish and maintain Customer Success: Minimize churn and maximize longevity Increase our solution footprint Turn our customers into advocates Develop a customer...