Organization/Department: Customer Success
Reports To: Director, Customer Success
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Source Support Services, a world leader in global technical product support and services has been growing at a tremendous pace. To maximize our new business growth potential in the coming year, we are actively searching for aggressive and experienced Senior Customer Onboarding professionals to work closely with our Sales executives and Operations teams helping Source continue on its excellent growth pace.
The Senior Customer Onboarding Representative will work directly with the Sales Directors with a key function of achieving the “Agreed Upon Run Rate” (ARR) for the customer. The Senior Customer Onboarding Representative will be responsible for the onboarding and expanding of newly signed accounts signed by the sales team, to ensure an efficient and effective onboarding that maximizes revenue potential as quickly as possible, in accordance with a pre-determined set of mid- to long-term objectives. The Senior Customer Onboarding Representative will establish and maintain operational level relationships with all customers in his or her purview, they must be an excellent communicator, documenter and enjoy working in a team environment.
The Senior Customer Onboarding Representative will benefit from an attractive compensation structure based around a competitive salary, and bonus program to ensure focused new business growth and delivery of clear objectives.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the company.
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, it is regularly required to sit; use hands to finger, handle, or feel and talk or hear. It is frequently required to operate a computer.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The noise level in the work environment is usually low to moderate volume.
Although the position is based in Atlanta, it does require flexibility with up to 20% of travel, primarily out-of-the-area and overnight travel may be expected.
3505 Newpoint Place
Lawrenceville, GA 30043