COVID-19 Update: Source Support Services is identified as an essential business
Click Here To Learn MoreDelivering Streamlined Global Support Solutions on Behalf of Technical Product Manufacturers
Based near Atlanta, Georgia, U.S.A., our team delivers innovative and quality-driven support solutions to technical product manufacturers around the world. Since 2001, we have executed millions of world-class support interactions globally with localized field engineer and service parts logistics resources.
We are teammate driven, customer experience motivated, and fixated on quality, which enables us to streamline support experiences and deliver best-in-class performance every time.
We Are…
GLOBAL
Delivering worldwide, comprehensive support solutions
EVER PRESENT
24x7x365 support coverage with a global reach
WORLD CLASS
Consistently meeting or exceeding 98% SLA Achievement, 95% Customer Satisfaction & 99% Inventory Accuracy
ON DEMAND
Variable workforce of local, certified technicians
Our Support Solutions
Onsite Product Repair & Preventative Maintenance
Product Deployment & Installation
Global Service Parts Logistics
24x7x365 technical and onsite product support options include same day repair and preventative maintenance.
Product deployment solutions via a predesigned, cost-effective installation program.
Global end-to-end managed logistics for seamless international parts movement, stocking, management, and recovery.
The Latest From Source
PAPER
While advances in technology, travel, and society have fueled the service model evolution for decades, Source has seen acceleration to that evolution since the recent pandemic began, particularly influenced by increased end-user uptime expectations, pressure to cut costs and scale more efficiently, and heightened focus on achieving service resiliency.
WEBINAR
Source joins panel members from Hewlett Packard Enterprise (HPE), Stryker Canada, Vology, and The Service Council to discuss the three critical components to building a resilient service delivery capability
WATCH NOW
(Approx. 1 hr.)
BLOG
A Resilient Services Framework, Part 3
Part 3: Future Considerations Earlier in our series, we talked about what a resilient service network looks like and how to ensure predictable, positive outcomes throughout the network at all times. To close this blog series, I’d like to take a look into the future;...
The Source Difference
Flexible Services Capabilities & Cost Structures
Detailed Case Processes & Automated Workflows
Variable Cost Model Across Functions
Access to a Variable Global Workforce
Scaling Efficiency & Consistency via Process/Automation
