Integrated Services

Support that moves as fast as your customers’ needs, anywhere in the world

What Is Integrated Services?

A curated suite of lifecycle services bundled, branded, and delivered as part of your service promise.

Integrated Services consists of a curated suite of services ready to be configured to your product line and go-to-market strategy. Whether you need custom training, installation, on-site break-fix, commission and decommission, service desk support, or global technician deployment, Integrated Services brings together affordable, repeatable, and scalable service capabilities designed to grow with your business and support your customers wherever they are.

Curated to Strengthen Your Brand

Integrated Services helps you deliver a service experience that is:

Quality You Can Trust

Integrated Services operates inside an ISO certified quality management system, ensuring compliance, safety, and repeatability across every engagement. Together we build a unified structure that protects your brand, strengthens customer trust, and keeps your technology performing at the highest standards

KPI & Value Metrics

Through Source Central, our cloud-based digital orchestration engine, you gain real‑time visibility into workflows, resources, case progress, and performance metrics, so your service experience remains consistent, reliable, and ready for audit at any time.

Satisfaction Indicators

Response Time

Time to Dispatch

First‑Time Fix Rate

Time to Resolution

SLA Attainment

Services Portfolio

Delivered through Source Central and enabled by Source Techworks, our certified global field engineer (FE) network, we allow the flexibility to bundle and deploy plug and play services so you can scale services globally without compromising quality.

Services delivered at scale and designed to grow with your business:

Onsite Services

: installations, commissioning, preventive maintenance, hardware and software upgrades or updates, break/fix support, and decommissioning executed by a certified, global workforce aligned to your brand.

Service Desk & Remote Support

: case intake, triage, remote troubleshooting, and escalation management with clear, human‑centered communication at every step.

Parts & Logistics

: inventory management, forward stocking, and reverse logistics coordinated with precision and operational discipline.

Depot Repair & Refurbishment

: repair, test, and certify through a structured, quality‑controlled workflow.

Project Services

: multisite deployments, migrations, site readiness, and complex field programs delivered through coordinated project management.

Training & Certifications (Source Academy)

: scalable training development and delivery capabilities, from curriculum design and learning experience to FE certification, accelerating time to competency while ensuring consistent, compliant execution across a distributed service network.

Platform-Enabled Delivery

All services are orchestrated through our Unified Services Platform, which includes:

Source Central

– An intelligent, cloud based digital ecosystem that orchestrates every service event with automation, visibility, and control.

Source Ignite

– Design your service promise, manage the relationship, continuously evolve your workforce training & offerings to scale with your business