by Kayla Nesler | Jul 20, 2020 | Blog, Information Series
As explored in Part 1 of our discussion about resiliency, a lack of continuous service often translates to a backlog of cases, end-user frustration, and more. Your ability to take care of your end-users in a timely fashion has a direct effect on customer retention and...
by Kayla Nesler | Jul 7, 2020 | Blog, Information Series
At Source, we define resiliency as the ability to deliver tech service and take care of your end-users no matter what obstacles might present themselves along the way. Obviously, resiliency is essential to proper operations, and you must ensure you have the resiliency...