Industrial Automation

Let us help provide industry leading support to your customers.

As rapid changes in technological capability intersect with increasing equipment digitalization, workforce shortages, and ever-shifting economic landscape, expectations for faster resolution times and the guaranteed customer outcomes have changed the service landscape for Industrial Equipment and Automation OEMs. We strive to provide cost-efficient, quality driven solutions that confront these challenges head on while ensuring the results your customers expect.

In a world where equipment efficiency and minimizing downtime have never been more important, let us help provide industry leading support to your customers.

Source Support Services offers industrial equipment and industrial automation manufacturers service solutions to support or augment manufacturer’s mission critical field service capabilities.

Services Include (but not limited to):

Onsite Repair

Preventative Maintenance

Installation Services

(Site Preparation, Equipment receiving and Inspection, Installation, Commissioning, Training)

Parts Logistics

Remote Support

Project Planning/


Customized Service Solutions

Powered by Techworks Professionals

Our global services are expertly managed from start to finish by our Atlanta-based Support Operations Center and performed onsite by our on-demand worldwide technical network of certified field service professionals and technical resource partners, called Source Techworks.

This on-demand network of authorized field service professionals have the qualifications and skills to deliver high service quality at every engagement. Source Techworks takes pride in its ability to deliver certified field service professionals qualified to solve a range of technical problems from IT based software issues to complex mechanical and electrical repairs. Our global network of certified field service professionals helps your business scale quickly in a flexible and cost-effective way, while maintaining the highest-quality service you expect. Source offers a complete services solution for your equipment and automation solutions.

We Understand Industrial Technologies and the Environments You Operate In

We support technologies in a variety of disciplines and environments such as:




Food & Beverage

Data Center

Metal & Machinery

Printing & Packaging

Energy & Power



  • Additive Manufacturing Systems
  • Subtractive Manufacturing Systems
  • Robotic Arms
  • Mobile Robotics
  • Metrology Equipment
  • PLC and CNC Control Systems
  • EV Charging Infrastructure
  • UPS Power Systems
  • Packaging systems and conveyors
  • Sensors and Visualization Systems

Source has the Capability and Experience to Make the Delivery of Complex Support Solutions Simple

Through dedicated Project Management and Customer Success teams we are able to create the exact service offering your company needs to meet your businesses goals. Our teams’ goal is to help your organization scale quickly in a flexible and cost-effective way, while maintaining the highest-quality service you expect.

Source can offer you a complete services solution to fit your industrial technologies.

Local, On-Demand Resources

Having Source Techworks professionals local to the end-user’s site enables us to provide same day onsite service delivery and reduce unplanned downtime for the end-user.

Trained and Certified

We ensure that every field service professional in our network is trained and knowledgeable to support our customers’ equipment. Our Source Academy eLearning modules ensure in-depth knowledge of each required solution, so every one of our field service professionals arrives on-site prepared to perform expert-level engagement.

Culture of Quality

Through our in-depth processes, repeatable training platform, expert-level case management, and global Source Techworks network, we consistently achieve over 98% SLA achievement and above 95% customer satisfaction ratings.

Let’s Chat

Take the first step toward making sure your equipment is working consistently and effectively for your staff. Contact us to see how we can help you with your medical technology service needs.

Contact Us