A Resilient Services Framework, Part 3
Part 3: Future Considerations Earlier in our series, we talked about what a resilient service network looks like and how
Part 3: Future Considerations Earlier in our series, we talked about what a resilient service network looks like and how
Part 2: Ensuring Positive, Predictable Outcomes In our last post, Mike Stolz described what makes up a resilient services framework
Part 1: Defining a Resilient Services Framework If there’s one thing that the COVID-19 pandemic has made clear to those
Source Support Services Technical Support Engineer- 2nd Shift Organization/Department: Support Operations Center Reports To: Technical Support Manager NOTE: This job
Source Support Services Part-Time Case Coordinator Organization/Department: Support Operations Center Reports To: Technical Support Manager Position Overview Source’s relentless goal
Source Support Services Director, Support Operations Center (SOC) Organization/Department: Support Operations Center Reports To: SVP, Service Delivery Note: This job
COVID-19 has had a massive effect on the way we all go about our work. Still months after the initial
Over the years, we’ve seen that the major cause of customer dissatisfaction with OEMs has been slow service response times.
As John Trautwein described in our previous blog post, end-users are increasingly demanding that their OEMs be more responsive to