Service organizations who outsource all or part of their services delivery often face the challenge of coordinating and managing each service engagement through multiple departments, vendors, and systems interfaces. Source’s services management platform, called Source Central, provides a unique solution to this challenge with integration and automation capabilities to streamline delivery processes. Source Central manages and automates service activity including a large-scale global field service network, a training and certification program, detailed case process management and the ability to manage the delivery, management and recovery of parts.

Source Central allows customers to rapidly deploy, track and manage all their services efficiently from their customer service system with the highest levels of quality delivered through integration and automation.