Source Support is pleased to announce the appointment of Edward Krzysik as Vice President of Field Service.
Edward joins Source Support with extensive experience leading field service, operations, and sales organizations, building high-performing teams focused on customer success, innovation, and growth. As field service organizations face increasing demands for technical expertise, workforce scalability, and consistent service delivery, his proven ability to develop talent, cultivate customer relationships, and drive operational excellence will help accelerate the expansion of Source Support’s global field service capabilities.
A veteran, professor, MBA graduate, and respected industry leader, Edward has built a distinguished career leading service and operations organizations. Among his many accomplishments, he created SmartHands for Ricoh, an award-winning service delivery model that transformed traditional field service resources into certified IT service professionals, expanding service capabilities while creating new career opportunities for technicians.
Beyond his operational leadership, many in the industry know Edward as the founder of Veterans in Field Service, a nonprofit organization dedicated to helping veterans transition into meaningful civilian careers. Edward recently joined Source Support’s TechWorks Talks podcast to discuss the organization’s mission and the importance of building stronger pathways between military service and field service careers.
As Vice President of Field Service, Edward will lead Source Support’s global field service network, focusing on service delivery excellence, technician development, operational scalability, and customer satisfaction. He will be responsible for strengthening alignment across our Source Operations Center (SOC) and field service network. Through enhanced orchestration across the organization, Edward will help expand Source Support’s service capabilities, improve operational performance, and support the development of new lifecycle services, while ensuring customers continue to receive the responsive, high-quality support they have come to expect from Source Support Services.
“Edward’s ability to build teams, develop innovative service models, and create lasting customer relationships makes him an exceptional addition to our leadership team,” said Jim Kirby, CEO of Source Support. “As we continue to evolve our business, Edward will play a key role in strengthening the orchestration that connects our people, processes, and customers, helping us advance our vision to orchestrate the world of work at scale.”
“I’m excited to join Source Support and contribute to an organization with such a strong reputation for service excellence,” said Krzysik. “As customer expectations continue to evolve, there is a significant opportunity to enhance field operations and strengthen the orchestration that enables scalable, high-quality service delivery. I look forward to working with the team to build on the company’s success and support its continued growth.”
Please join us in welcoming Edward to the Source Support team.