Everyone has their horror stories about telemarketers and hard-to-work-with customer service people from all corners of the globe. We’re proud to say that our customers and partners have a much different experience when they call us.
At Source, we offer 24/7/365 help desk support. Every single call is answered by one of our live help desk engineers every time. Our help desk is based at our headquarters office near Atlanta, and hosts some of the best technical engineers in the industry who are trained and certified on all of our partners’ systems and can adopt a case at its very beginning and see it through until the service event is closed.
This live telephone assistance cuts down on costs, making sure that only necessary cases escalate to on-site service events and that field engineers are dispatched only when necessary.
Every customer has detailed Partner Service Guidelines detailing protocol for communication and escalations. For more information on these guidelines and our policies, visit here.
For more information on our help desk, and how you can use it to help you optimize your IT service and support efficiency, visit here.