Capsa/Rubbermaid Healthcare has tens of thousands of technology carts in thousands of hospitals throughout North America. Instead of building its own infrastructure to handle the hundreds of ongoing service calls related to those carts each month, the company decided to outsource its handling of those service events to Source Support Services. Capsa/Rubbermaid has realized a strong return on its investment, and Source has outperformed expectations on the service calls while representing Capsa/Rubbermaid in exceptional fashion.