About Us

Who We Are

A Team that Delivers Streamlined Global Support Solutions on Behalf of Technical Product Manufacturers

Source Support was founded in 2001 with a focus on providing exceptional support solutions to technical product manufacturers around the world. Since then, we have executed millions of world-class support interactions globally in partnership with leading technical product manufacturers in enterprise IT, medical technology, and industrial automation.

At Source, we combine talented individuals, advanced technology, and innovative processes so that we can streamline support experiences and deliver best-in-class performance every time. We are proud to feature best-in-class performance, consistently meeting or exceeding 98% SLA achievement and 95% customer satisfactions ratings.

What We Stand For

OUR VISION: To provide exceptional customer experiences

OUR MISSION: To deliver innovative and quality-driven support solutions to technical product manufacturers around the world

WE PROMISE to streamline support experiences and deliver best-in-class performance every time

Core Values

Our Core Values embody who we are. They inform our decisions, shape our culture, and inspire us to pursue and achieve the highest standards in everything we do. As a team and as individuals, we:

Do what is right, speak the truth, and treat others with respect

Care genuinely and exceed expectations to ensure enthusiastically satisfied customers and end-users

Take initiative, own responsibility, and honor commitments made to ourselves and others

Grow individually and collectively. Focus on impact, work diligently, and lead by example.

Energize our efforts through teamwork, diverse and inclusive thought, and cooperation to achieve optimal results

Demand quality, consistency, and dedication to outstanding customer service

Think creatively, exchange ideas, and promote continuous improvement

Culture of Quality

At Source Support, we have a zest for innovation and we recognize that every individual and every contribution can advance the overall customer experience. We are committed to doing our part to fulfill that promise.

We Are…

Teammate Driven

Operating by shared cultural values and energized through teamwork

support man with headset at computerCustomer Experience Motivated

Committed to continuously advancing the overall customer experience

Fixated On Quality

Prioritizing impact and achieving optimal results at every step

Volunteerism & Charitable Giving

At Source, we recognize that we’re part of a global community. Whether through corporate responsibility or simply making time for our employees to support causes they’re passionate about, we make giving back a priority.

Source is a proud sponsor of the Will to Live Foundation. In addition, Source matches employee donations, dollar for dollar, to 501(c)(3) charitable organizations of their choice. Finally, Source’s volunteer program committee hosts a charitable collection drive in our office each quarter. Through this program, the Source team has donated funds, gifts, and supplies to organizations such as Project C.U.R.E., Dream Weavers of Georgia, the Gwinnett Humane Society, Project Hope, and more.