The rise of Artificial Intelligence and the ever-increasing digitalization of business operations has made the data center mission critical to businesses and end-users in every sector of the economy. Maintaining maximum system uptime has never been more essential to prevent unnecessary and costly interruptions to end-user business productivity. We strive to provide cost-efficient, quality driven solutions to ensure data center and high-performance computing technologies will work when they are needed most.
Solving the world’s most complex problems require the most capable computing solutions – Let us provide industry leading support to your customers all over the world
Source Support Services offers Enterprise IT service solutions to support or augment OEM critical field service capabilities.
Onsite Repair
Preventative Maintenance
Installation Services
Parts Logistics
Remote Support
Project Planning/
Coordination
Reporting/
Documentation
Customized Service Solutions
Powered by Techworks Professionals
Our global services are expertly managed from start to finish by our Atlanta-based Support Operations Center and performed onsite by our on-demand worldwide technical network of certified field service professionals and technical resource partners, called Source Techworks. This on-demand network of authorized field service professional has the professional experience to deliver high service quality at every engagement. Source has years of experience in medical technology support. Our global network of certified field service professionals helps your business scale quickly in a flexible and cost-effective way, while maintaining the highest-quality service you expect. From installation deployment to on-site maintenance and repair to global service parts logistics, Source offers a complete services solution for your medical technologies.
We understand and support equipment throughout the data center and HPC environment
As an outsource technical product service provider with 20 years under our belt, Source delivers 4-hour and next business day onsite installation deployment, preventative maintenance, and break/fix engagements around the world every day. Supported enterprise IT technologies include client computing, servers and storage, networking, supercomputers.
Supported technologies and equipment includes (but not limited to):
Servers
Storage
Networking
High Performance Computing
Supercomputing
Edge Computing
Quantum Computing
AI Large Language Models
Source has 20+ Years of Experience in Information Technologies Support
Source provides comprehensive IT service solutions tailored to your information technologies needs, leveraging our global network of certified field service professionals. Our team ensures rapid, flexible, and cost-effective scaling of your operations while maintaining the highest quality standards. From installation and deployment to on-site maintenance, repair, and global service parts logistics, we support your business with expertise and reliability.
Local, On-Demand Resources
Having Source Techworks professionals local to the end-user’s site enables us to provide same day onsite service delivery and reduce unplanned downtime for the end-user.
Trained and Certified
We ensure that every field service professional in our network is trained and knowledgeable to support our customers’ equipment. Our Source Academy eLearning modules ensure in-depth knowledge of each required solution, so every one of our field service professionals arrives on-site prepared to perform expert-level engagement.
Culture of Quality
Through our in-depth processes, repeatable training platform, expert-level case management, and global Source Techworks network, we consistently achieve over 98% SLA achievement and above 95% customer satisfaction ratings.
Let’s Chat
Take the first step toward making sure your equipment is working consistently and effectively for your staff. Contact us to see how we can help you with your medical technology service needs.