Designed to ensure consistency, quality, and compliance across every single service event.
Develop • Train • Assess
Training and certifying technical resources is imperative to successfully executing support services and delivering positive customer outcomes. Source Academy is our custom-built Learning Management System designed to ensure consistency, quality, and compliance across every single service event delivered no matter the time of day or where in the world the service event is taking place.
Through our dedicated training team, Source Support collaborates with all our OEM customers to build robust training programs that ensure every technical resource working on behalf of that customer is trained and certified on their most up to date technical documentation and procedures. Within Source Academy, we are able to house existing customer training materials and assessments as well as create additional materials in the form of both in-person and eLearning.
240+
Active courses
35,000+
Certifications granted
Source Support works exclusively on behalf of our OEM customers. Therefore, the technical resources we send onsite will be trained to represent your organization the exact same way your own employee would.
Source Academy training modules are broken down into two main categories: Foundational Training and Technical Training. These two training types are key to ensuring Source delivers on your brands specific promise of professionalism and expertise.
Foundational Training: These modules prepare our technical resources to meet the professional demands of working with Source Support and on behalf of your organization. Designed to deliver knowledge regarding essential skills, ways of working, onsite behavior expectations, and customer service skills.
Technical Training: These courses are customer & product specific and are taken by both the technical resources that go onsite as well as our technical support team that will be providing critical support throughout the life of a service event.
Delivering Customized Training and Certification Solutions to Expand Your Technical Network
Local, On-Demand Resources
Having Source Techworks professionals local to the end-user’s site enables us to provide same day onsite service delivery and reduce unplanned downtime for the end-user.
Trained and Certified
We ensure that every field service professional in our network is trained and knowledgeable to support our customers’ equipment. Our Source Academy eLearning modules ensure in-depth knowledge of each required solution, so every one of our field service professionals arrives on-site prepared to perform expert-level engagement.
Culture of Quality
Through our in-depth processes, repeatable training platform, expert-level case management, and global Source Techworks network, we consistently achieve over 98% SLA achievement and above 95% customer satisfaction ratings.
Download the Data Sheet
We work with you to design each training module, as well as certification assessments on each that enable you to be sure our professionals know what they need to do the job to the level you desire. In addition, we monitor our service professionals’ progress through your training programs, and the certifications they have earned. This means that only the right, highly knowledgeable technicians will arrive on-site to perform each service engagement.
Our Services Include:
Onsite Services Management
Field Service Management
Remediation & Recall Services
Managed Parts Logistics
Let’s Chat
Take the first step toward making sure your equipment is working consistently and effectively for your staff. Contact us to see how we can help you with your support service needs.