Industry leaders from all over the world come together at the Field Service Palm Springs event to discuss the biggest service challenges, trends and opportunities within the field service environments across various vertical markets. One of the topics that we are especially eager to discuss is how organizations can achieve profitable growth through innovation, strategic marketing, and creative sales approaches. We believe field services can not only be key but be instrumental to unlocking new revenue streams and maximizing profits.
As we dive into the topic around achieving profitable growth, we believe these are important aspects to keep in mind:
- Creative thinking, innovation and problem solving. In order to maximize revenue, you can get creative as you expand into the geographies you want to cover, the specific skill sets you employ, the digital tools you utilize and the type of work you delegate to outsourced partners.
- Leveraging competitive advantages come from a disciplined service process such as a robust FE training and development program, a centralized operations and documentation process, quality management system, etc. The more you can streamline your service process, the more value you can provide to your customers.
- Utilizing market research, attending industry conferences and learning about larger macro-market trends will allow you to better understand what your customers’ business needs are and how you can help address them. This understanding can help you customize and create high value add offerings for your customers.
- Digital technologies and AI enhance your organization’s ability to deliver effective field service solutions. Whether it’s using remote monitoring and analytics to enable predictive maintenance or AI to help streamline on-site visits and knowledge management, IT technologies will play a pivotal role in the way businesses move forward.
The considerations listed above are a sample of important topics for your organization to explore as you strive for profitable growth.
By Tom Bucinski, VP of Business Development, Source Support Services
For more information on Source’s outsourced service model, and how Source works with OEMs to augment their field service functions, please visit sourcesupport.com.
