Resiliency in Service, Part 1: The Crisis Test
At Source, we define resiliency as the ability to deliver tech service and take care of your end-users no matter what obstacles might present themselves along the way. Obviously, resiliency is essential to proper operations, and you must ensure you have the resiliency...
Ensuring A Successful Outsourced Global Service Model
All the time, we hear our customers and prospects ask the same question. What’s better for us: building out and managing our own global service infrastructure under a legacy business model, or relying on an outsourced global service model? Most organizations seem to...Open Letter to Source Team
To my Source teammates and members of our Source Techworks network, As the tragic events of the past few weeks have unfolded and people around the world call for action to advance racial equality, I would like to take this opportunity to address Source’s position on...