by Kayla Nesler | Nov 6, 2020 | Blog, Information Series
As John Trautwein described in our previous blog post, end-users are increasingly demanding that their OEMs be more responsive to their service needs. SLA compliance isn’t at the level that end-users need it to be to keep mission-critical applications and operations...
by Kayla Nesler | Oct 22, 2020 | Blog, Information Series
The pressure on OEMs and their service teams to be more responsive to end-users has risen considerably. Medical technology and industrial automation organizations aren’t used to seeing SLA response time as a pain point because many have grown accustomed to average SLA...
by Kayla Nesler | Oct 7, 2020 | Blog, Information Series
For industries like medical technology and industrial automation that highly value business relationships, brand protection and service quality, field service models have historically relied on an employed field service workforce. Today, as new challenges arise, we at...
by Kayla Nesler | Sep 15, 2020 | Blog, Information Series
As we’ve navigated these challenging times, I’ve become very passionate about Source Support’s Core Values. Our team has leveraged them as they began working remotely, in solving new challenges that arose from COVID-19 and determining the best course of action for our...
by Kayla Nesler | Aug 18, 2020 | Blog, Corporate Update, Information Series
What a year it has been so far for all of us, personally and professionally. We have all faced so many challenges, and it’s hard to know how to navigate them or what might come next. From all of us at Source, we hope that you and yours are healthy and finding your way...
by Kayla Nesler | Jul 20, 2020 | Blog, Information Series
As explored in Part 1 of our discussion about resiliency, a lack of continuous service often translates to a backlog of cases, end-user frustration, and more. Your ability to take care of your end-users in a timely fashion has a direct effect on customer retention and...
