SERVICE USE CASE:

In an effort to improve response times, many OEMs – especially in medical technology – have deployed a “trunk stock” logistics strategy: entrusting their field engineers with parts and tools that they store themselves (often in the trunks of their cars, at their homes or in storage units) and take with them to end-user sites.

Trunk stock has become increasingly common in the service world, but there are some risks involved as well. In this Services Use Case, we’ll explore those risks and outline a robust service parts logistics model that supports increased inventory visibility and management without hindering service response times.

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