A global leader in clinical chemistry and diagnostics faced the challenge of upgrading laboratory workstations to enhance IT security and diagnostic capabilities. With a tight deadline and extensive administrative tasks, they sought the expertise of Source Support Services. Source’s rapid training of local certified Field Engineers, meticulous project planning, and cost-effective solutions set the stage for a transformative upgrade. But with thousands of systems to upgrade across the United States, could they complete the project on time and within budget? And how did this partnership impact the OEM’s internal teams and future collaborations? Dive into the full case study to uncover the remarkable journey and its surprising outcomes.