Why An IT Background Matters In Field Service

The rapid convergence of IT technologies with industrial hardware is transforming the service landscape for OEMs and their end-users, creating both new challenges as well as exciting opportunities. As advanced IT capabilities become embedded in equipment, OEMs must also integrate new expertise across their organizations to maintain the high level of support their customers expect.

In addition, the evolving workforce dynamics are presenting challenges for OEMs, end-users, and third-party service providers alike. Developing the technical skills necessary for your service organizations technical resources to keep pace with these advancing technologies has never been more complex.

Download and read our article,“Why an IT Background Matters in Field Service,” to discover how Source is helping organizations adapt to these shifts while continuing to deliver exceptional service.