Field Engineer (FE) Management

Innovating FE Resources

The heartbeat of every service organization is the talented field service professionals that are with your customers every day, working to ensure their experience with your products is the best it can be.

In a perfect world, mission critical equipment is never broken, is working as intended 100% of the time, and the customer never has any questions or needs any help. Manufacturers, service providers, and customers all know in the world we live in, that is often not the case. Every single day field service professionals are out on the frontlines with customers and end-users delivering solutions and leveraging their training & expertise to provide the people using your products the experience they expect. And in a world where your products are in more area codes than ever before, meeting your customers and end-users where they are at, when they need it is a challenge for even the biggest, most sophisticated service organizations.

Working with Source Support Services turns this complex challenge into a simple solution

Source Support has spent 20+ years carefully cultivating and growing a proprietary global network of field service professionals with the skill to confidently work on your most complex equipment and the professionalism to work with your most complex customers.

This is Source Techworks

Source Techworks has two elements that allow Source Support to provide the exact field service experience needed to ensure onsite and customer success.

Source Techworks Field Engineers:

Source Techworks Field Engineers are trained & certified variable, on-demand field service resources that enable your field service organization to become more agile and more experienced without sacrificing any quality, consistency, or expertise. Source Techworks Field Engineers are not only some of the most experienced and qualified technical resources in their fields of work, but they also share our commitment to providing exceedingly high quality customer service. The local, on-demand nature of Source Techworks Field Engineers allow your service organization to be in more places without bearing the cost of hiring, training and maintaining full-time workers.

Enhanced Field Engineers:

Enhanced Field Engineers are Source’s own internal field engineers that are the ultimate experts in the field and enable unparalleled versatility for your field service team. Trained and certified on your equipment, Enhanced Field Engineers are a multi-tool resource than can be utilized in a variety of creative ways to enhance the effectiveness and performance of your field service organization. No matter where in the world, how complex the equipment is, how long the onsite, or demanding the customer, Enhanced Field Engineers are Source Supports ultimate solution.

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Supporting our Field Engineers

Source Supports hybrid field engineering network, world class field service management technology, and our dedicated team of technical support experts enable us to deliver the exact field service solutions that meets the unique needs of our customers and their end-users.

In collaboration with our OEM customers, Source Supports leverages our own learning management system, Source Academy, to train, develop, document, and maintain the certification and knowledge of our field engineering resources and of our technical support team who assist and support every single onsite event performed by Source.

Our Passion and Commitment to Quality is embodied by our field service resources. Whether they are a full-time Enhanced Field Engineer or a variable, on-demand Source Techworks Field Engineer, their desire to succeed empowers Source to deliver industry leading results. Our People, Processes and Technology enable our field engineering resources access to detailed case instructions, real-time remote technical support, technical documentation, among other tools to ensure a consistent and successful onsite service event every single onsite.