Installation and De-installation
Timely, efficient, and professional installation and de-installation services are important service events that are critical to the lasting impression your product has on your customers. From initial delivery and powerup to end of life and removal, Source Support understands the importance of successfully executing these service events with a diligent commitment to quality and excellent customer service.
Each installation and de-installation service event is unique and requires careful coordination and planning to deliver a consistent experience that is tailored to your customers’ specific needs. In order to accomplish this, Source Support leverages the capability of our world-class people, detailed case processes, and innovative technologies to ensure your customers are completely satisfied with their onsite installation/de-installation experience.
Members of our project management team collaborate with the original equipment manufacturer and their customers to schedule and coordinate all aspects of the installation or de-installation. Throughout the execution of the onsite event, the assigned project management team and the technical support specialist from our Support Operations Center will monitor the installation/de-installation process to ensure quality and overall success of the service event.
Services Delivered to Your Satisfaction
Basic installation services include unboxing, product inspection, system set-up, power-up, performing initial network connectivity, and any necessary calibrations to ensure functionality at start-up.
Source Support can also provide advanced installation services which include everything from the basic installation plus commissioning of the product (software installation, calibration, system integration, system testing, etc.) to ensure everything is operating as intended.
Installation and Implementation Services Include:
Pre-Installation Site Survey and Documentation
Logistics/Product Delivery
Site Preparation
Receiving Equipment, unboxing, and inspecting
Preparing for set-up & installation
De-installation and Decommissioning services include:
Power down sequencing
Product breakdown/deconstruction/unracking
Packaging equipment for removal
Product removal and reverse logistics
Safe and secure destruction of systems and data
Let’s Chat
Take the first step toward making sure your equipment is working consistently and effectively for your staff. Contact us to see how we can help you with your support service needs.