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Allowing you to access, manage, and deploy all of your field service tools through a single portal.

People       Process      Technology

Source Central is a world-class Field Service Management Platform that seamlessly unifies disparate personnel and technologies involved in service delivery into a single, easy to use platform. Source Central leverages advanced automation and integration capabilities to help OEM customers access, manage, and deploy their various field service tools through a single portal. These tools include parts logistics, FE dispatch, certification tracking, case progress tracking, KPI monitoring, case notes, documentation, quality management, compliance management and more. 

Additionally, Source Central allows us to customize each user experience to meet the specific reporting requirements and real-time data needs of our OEM customers. This ensures that, regardless of where your team operates or where we perform services on your behalf, your organization has the data necessary to maintain field service operations that meet both customer expectationss and brands standards.

Source Support is here to provide support and service to your company and your end-users throughout the entire business lifecycle. From the first installation to preventative maintenance visits to break-fix service events and equipment upgrades, Source Support, through Source Central, provides a full spectrum of support services for your company.  

 


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  • global service delivery
  • quality and compliance
  • global parts logistics
  • project management

Even more impressive than the technology, the people. 

All of the service delivery operations that are based out of Source Central are managed by our expert team of Technical Support Engineers and IT Developers who have an average of over 20 years of experience with complex IT, Life Sciences, and Industrial Automation technology. Managing over 12,000 global technical resources, hundreds of global forward stocking locations and thousands of service events in over 120 countries, Source Central enables any company to establish a global presence. 

Source has 20+ Years of Experience Providing Technical Services on Behalf of OEM’s

Local, On-Demand Resources

Having Source Techworks professionals local to the end-user’s site enables us to provide same day onsite service delivery and reduce unplanned downtime for the end-user.

Trained and Certified

We ensure that every field service professional in our network is trained and knowledgeable to support our customers’ equipment. Our Source Academy eLearning modules ensure in-depth knowledge of each required solution, so every one of our field service professionals arrives on-site prepared to perform expert-level engagement.

Culture of Quality

Through our in-depth processes, repeatable training platform, expert-level case management, and global Source Techworks network, we consistently achieve over 98% SLA achievement and above 95% customer satisfaction ratings.

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Source Central Data Sheet

Source Support provides comprehensive support solutions tailored to your technology’s needs, leveraging our global network of certified field service professionals. Our team ensures rapid, flexible, and cost-effective solutions, scaling your operations while maintaining the highest quality standards. From installation and deployment to on-site maintenance, repair, and global service parts logistics, we support your business with expertise and reliability.  

Our Services Include:

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Onsite Services Management

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Field Service Management

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Remediation & Recall Services

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Managed Parts Logistics

Let’s Chat

Take the first step toward making sure your equipment is working consistently and effectively for your staff. Contact us to see how we can help you with your support service needs.