Taking place twice a year, Technology & Services World (TSW) is the only tech conference where executives from across the technology and services industry come to talk business, expand their professional networks, and get actionable insights on the latest tech industry trends. The fall event in Las Vegas, NV on October 21 – 23 will host 100+ exhibitors with over 4,000 attendees. The conference offers a variety of sessions to attend including topics in Customer Success, Field Services, Support Services and more.
One of the hot topics of the conference is the idea of digital transformation, which is defined as “the novel use of digital technology to solve traditional problems. These digital solutions enable inherently new types of innovation and creativity, rather than simply enhance and support traditional methods.” The sessions will discuss how people, processes and technology will have to transform in order to adopt the changes and opportunities of digital technologies.
Another topic of the conference is around the customer experience and how brands may suffer if they don’t adopt this notion of the “true customer-at-the-center” concept. In order to create the best possible experience for the customer, companies will have to innovate their business model to keep up with the ever-changing expectations.
We are excited to be exhibiting and speaking at the conference this year. Our CEO, Mike Stolz will be hosting a solution showcase session in the Aria Resorts & Casino, Starvine 10 conference room at 10:00am.
The goal of our speaking session is to educate TSW attendees on the “Delivery of a quality end-to-end support experience through integration and automation at scale.” The session will focus on how systems integration and automation drives service delivery quality, efficiency, high service level achievement and minimizes down-time for mission-critical business operations. Taking this comprehensive service delivery approach allows support engineers to focus on the customer and results in high customer satisfaction, repeat business and new business growth.
If you will be attending the TSW show in Las Vegas come stop by our booth #25 to learn about our technical product support services within the data center, medical technology and industrial automation verticals. We will also be gibing away a raffle prize! See you there!