Outsourcing Field Services – Building Your Strategy
For industries like medical technology and industrial automation that highly value business relationships, brand protection and service quality, field service models have historically relied on an employed field service workforce. Today, as new challenges arise, we at...
How Culture Influences the Customer Experience
As we’ve navigated these challenging times, I’ve become very passionate about Source Support’s Core Values. Our team has leveraged them as they began working remotely, in solving new challenges that arose from COVID-19 and determining the best course of action for our...
A Mid-Year Review
What a year it has been so far for all of us, personally and professionally. We have all faced so many challenges, and it’s hard to know how to navigate them or what might come next. From all of us at Source, we hope that you and yours are healthy and finding your way...
Resiliency in Service, Part 2: Building a Resilient Model
As explored in Part 1 of our discussion about resiliency, a lack of continuous service often translates to a backlog of cases, end-user frustration, and more. Your ability to take care of your end-users in a timely fashion has a direct effect on customer retention and...