by Kayla Nesler | Mar 9, 2017 | Blog, Information Series
The other day, here at the Source Support Services office, I was debriefing my team about my latest business trip, and we were commenting on how different the world of Source is today compared to when we started some 17 years ago. We were having a conversation about...
by Kayla Nesler | Jan 12, 2017 | Blog, Information Series
At Source Support Services, our entire business is built on representing other companies and essentially becoming their service team. It goes without saying that there’s a lot of trust involved in a situation like this – companies that choose to work with Source...
by Kayla Nesler | Aug 18, 2016 | Blog, Information Series
“LIVING” Customer Success In the last couple posts in this series I discussed Source’s four goals to establish and maintain Customer Success: Minimize churn and maximize longevity Increase our solution footprint Turn our customers into advocates Develop a customer...
by Kayla Nesler | Aug 11, 2016 | Blog, Information Series
How to Establish and Maintain Customer Success, cont. Last time I began to explore the goals Source has set to reach our objective of establishing and maintaining Customer Success. Looking at the model I established, these goals are meant to assist those customers who...
by Kayla Nesler | Aug 5, 2016 | Blog, Information Series
How to Establish and Maintain Customer Success Since the time of the first sale, having satisfied customers has been important. Why? Because selling more is better and selling to an existing customer is easier than finding a new one. Few dispute this. The natural...
by Kayla Nesler | Jul 21, 2016 | Blog, Information Series
How Does Company Success Tie in to Customer Success? Last time I introduced the concept of a customer happiness continuum. This continuum ranges from the “walkaway angry” customer who moves to a competitor as soon as they are able to the “gushing promoter” who praises...
