Source Support’s custom innovative solutions combine to deliver efficiency, transparency, and exceptional service outcomes.
Our Solutions
Source Central
Managing field service events while meeting lofty customer demands is a complicated task. There are many disparate elements that need to be harmonized in order to consistently deliver world class service to your customers. Source Central is a fully integrated, totally transparent service management platform that enables you to track service events via real-time case management & progression, documentation & case comments, and all the KPI’s your organization uses to measure success.
Source Techworks
As workforce trends continue to change, maintaining a fully trained, highly experienced, engaged, customer service focused field service team has become a challenge for organizations across industries and all over the world. On top of that, installation bases has become more spread-out stretching supply chains, field service resources, and travel budgets thin. Source Techworks is a variable field service network of over 15,000 field engineers in 120+ countries around the world. Utilizing Source Techworks enables OEM’s access to local, trained & certified technical resources wherever your installation base is.
Source Academy
Delivering, tracking and providing continuous education is a critical element of field service delivery. Whether it’s training new field service resources that are joining your organization or training your entire team on a new upgrade/update that is being deployed, the Source Academy learning management system allows us to develop, deliver and track the training and certification of all of your field service resources.
Enabling Worldwide Support
Source Support Services is redefining the IT services industry by delivering the platform for technology providers to enable worldwide, comprehensive support services through an automated and efficient business model. Our network of 12,000 certified service professionals and team of highly skilled Support Engineers provide seamless global support and peace of mind to many of the world’s most recognizable brands. In over 100 countries around the world, we’re helping companies manage their IT infrastructure.
Other Services Include:
Source provides on-demand visibility and control through an integrated approach. Our automated platform, Source Central, allows our partners to integrate all of their services into a single pane of glass, giving full visibility into any of the support services we offer. The platform delivers a technology-driven change to how the service lifecycle is managed while reducing human error and missed information. We have achieved a 98% or better service level agreement (SLA) success rate, due in large part to the efficiencies and integration capabilities of Source Central. Our integration capabilities provide our partners with an efficient framework to immediately compete on a global scale now and into the future.