Product Support

Source’s worldwide product support solutions enable our customers to deploy a customized and integrated combination of global service capabilities dynamically through a single service partner

With service offerings spanning from global on-site and remote support to parts and logistics services, Source provides a comprehensive services solution that meets your needs today and can adapt and scale to meet future needs for our data center technology, medical technology and high performance computing OEM customers around the world.

Our adaptable support model enables our customers to activate only those services that respond to the immediate impact of their sales and service demands. As those demands shift, our customers can activate new services or geographies to meet increased requirements or pause services that may no longer be desired. All with little disruption to their business.

As an example, a customer may come to Source to activate domestic next business day on-site services as well as a weekly 8AM-5PM help desk solution. Over time, their business needs grow, and they elect to activate both 4-hour and next business day on-site support services and a 24/7 help desk. Later, they may choose to expand services globally and add parts and logistics to their services solution, and so on. A dynamic solution approach like this is highly opportunistic allowing our customers to activate or pause services in response to the immediate impact of demand.