Global Service Parts Logistics
Having the right replacement parts where you need them and when you need them is critical to meeting customer SLAs. Source offers a global logistics managed services solution that couples best-of-breed capabilities for coordinated service engagements. Source’s scale and network of preferred partners relieves our customers’ burden of managing nearly all their day-to-day logistics operations. We oversee our customer’s tactical logistics processes, so their teams can focus on the high-value, case-level relationship with their customers.
Source proactively delivers expert logistics management on our customers’ behalf and provides a seamless support experience for the end-user. Our team provides a personalized, hands-on approach to international logistics management ensuring consistent and reliable customer service and high-quality logistics performance.
Source Central, our unique case management platform, provides integration and automation capabilities to streamline our delivery processes and give our customers full, real-time access to inventory status and predictive forecasting and worldwide parts delivery tracking. Source’s managed logistics solution also aids in managing the setup and closure of Forward Stocking Locations, providing proactive and reactive testing and repair services, and the return of defective assets. Customers who also leverage Source’s on-site support services benefit from our coordinated parts delivery in which we synchronize part arrival on-site with field service professional arrival, thereby avoiding service delays and potential SLA misses.
Our Global Service Parts Logistics Services Include: