by Kelli Rivers | May 15, 2025
Field Service Divisions – The Unsung Engines of Corporate Growth Field service divisions are often overlooked, yet they play a crucial role in driving corporate growth. This thought leadership piece explores how comprehensive, customer-centric service solutions...
by Kelli Rivers | May 15, 2025
CASE STUDY: Source Support Services Provides Critical Skills and Services in Laboratory Software Upgrade Project A global leader in clinical chemistry and diagnostics faced the challenge of upgrading laboratory workstations to enhance IT security and diagnostic...
by Kelli Rivers | Oct 29, 2024
Why An IT Background Matters In Field Service The rapid convergence of IT technologies with industrial hardware is transforming the service landscape for OEMs and their end-users, creating both new challenges as well as exciting opportunities. As advanced IT...
by Kelli Rivers | Jul 9, 2024
Closing the Skills Gap Using the Gig Economy The technology industry is facing significant challenges with the growing knowledge gap, leading to widespread hiring strains and decreased customer satisfaction. As of 2023, 30% of the global population has reached...
by Kelli Rivers | Apr 11, 2024
Optimizing Service Completion Time for Industrial Manufacturing Organizations In industrial manufacturing, smooth operation of complex equipment is crucial for business continuity and customer satisfaction. Efficiency, output maximization, and production optimization...
