by Kelli Rivers | Jun 9, 2021
5 Field Service Mega Trends for 2021 There’s no question that the COVID-19 pandemic has reshaped our world and our industry, and that field service trends have emerged or accelerated as we all adapted to the changes around us. One thing seems certain: for the...
by Kelli Rivers | Apr 24, 2019
Global Service Parts Logistics Complexity Shipping parts around the world is often much more complex and difficult than meets the eye. Rules and regulations vary from country to country, and it often takes more than 90 days to file all necessary paperwork and...
by Kelli Rivers | Nov 2, 2018
A Compelling Case For Technology Companies Searching for New Approaches to Conserve Capital & Deliver World-Class Service Companies live in a world of dynamic business decisions, on-the-fly changes needed to capture market opportunities, and investors looking for...
by Kelli Rivers | Nov 2, 2018
How Do We Determine If We Are Successful At Customer Success? Customer Success Series Written by: Jeff Nesler, VP of Services Delivery Customer Success Series, Part 1 What is Customer Success? One term that repeatedly pops up these days is “Customer Success”. While I...
by Kelli Rivers | Nov 2, 2018
Workforce Trends & World-Class Service Freelancers: Common Misconceptions and Workforce Trends The days of working from 9 a.m. to 5 p.m. five days a week, or working for one employer your entire career, are over. Evolutions in technology, industry and...
