Services
Managed Parts Logistics
Streamline, Manage, Move
Source Support provides global end-to-end managed logistics solutions for seamless, coordinated parts movement, inventory management, and reverse logistics to meet ambitious SLA requirements and quality expectations.
Source’s Global Managed Logistics solution relieves our OEM customers from the burden of managing all their day-to-day field service logistics operations. Our experienced team handles all calls, monitors and tracks worldwide part shipments, and resolves issues as they occur so your team can focus on the high-value, case-level relationship with your customers.
A key element of successful Global Parts Logistics is the ability to manage the movement of parts in conjunction with field resources arriving onsite. Source Support manages a network of over 900 global Forward Stocking Locations that help ensure critical KPI achievement across the entire world. Source Support can manage setup and closure processes, provide oversight, help our customers navigate the many complexities of global trade and compliance processes, and provide a streamlined and efficient parts logistics solution.
Source’s Managed Logistics Solution offers:
Management of tactical logistics processes so our customer’s team can focus on their relationship with the end-user
Proactive expert logistics management with a personalized, hands-on approach
Dedicated team assigned to you for consistent, reliable customer service and high-end quality logistics performance
Managed Logistics Offerings and Capabilities
Spare Parts Logistics & Planning
Rapid delivery and strategic stocking of spare parts minimize equipment downtime. With over 900 forward stocking locations and an Atlanta-based distribution center, we provide cost-effective, compliant, and reliable parts management. From same-day delivery to preventative stocking, operations stay smooth worldwide.
Parts Testing & Repair
OEM-authorized parts testing, repair, and lifecycle management are offered through global facilities. Services include proactive testing, technical staging, upgrades, secure data destruction, failure analysis, and scrapping for tailored, high-quality solutions.
Reverse Logistics Solutions
Reverse logistics streamline the return and recovery of valuable equipment. The Central platform integrates with service systems for real-time visibility, enabling efficient inventory control, failure analysis, and lifecycle optimization through RMA management, asset recovery, and secure disposition.
Ensure your Global Logistics Capabilities Match your Service Delivery Footprint
Local On-Demand Resources
Having Source Techworks professionals local to the end-user's site enables us to provide same-day onsite service delivery and reduce unplanned downtime for the end-user.
Trained and Certified
We ensure that every field service professional in our network is trained and knowledgeable to support our customers’ equipment. Our Source Academy eLearning modules ensure in-depth knowledge of each required solution, so every one of our field service professionals arrives on-site prepared to perform expert-level engagement.
Culture of Quality
Through our in-depth processes, repeatable training platform, expert-level case management, and global Source Techworks network, we consistently achieve over 98% SLA achievement and above 95% customer satisfaction ratings.
Learn More about our other Service Delivery Solutions
Let’s Chat
Take the first step toward making sure your equipment is working consistently and effectively for your staff. Contact us to see how we can help you with your support service needs.