Customer Success Series, Part 2
How Does Company Success Tie in to Customer Success? Last time I introduced the concept of a customer happiness continuum. This continuum ranges from the “walkaway angry” customer who moves to a competitor as soon as they are able to the “gushing promoter” who praises...
Customer Success Series, Part 1
What is Customer Success? One term that repeatedly pops up these days is “Customer Success”. While I had noticed the term appearing in some organizations, I hadn’t seen it used much until recently. Now many companies have individuals and departments that carry the...
$2 Million Saved with Automated Parts Recovery
A major flash storage solutions company was looking for ways to improve customer satisfaction while reducing costs by an increased defective part return rate. The company took action and began receiving defective hardware parts from their customers after initial...