by Kayla Nesler | Jul 26, 2016 | Blog, Social
One thing you hear from just about every employee at Source Support Services is that we are family. About a month ago I moved from my hometown in Minnesota to Georgia in order to join that family and I have received nothing but the warmest of welcomes. Every day I...
by Kayla Nesler | Jul 21, 2016 | Blog, Information Series
How Does Company Success Tie in to Customer Success? Last time I introduced the concept of a customer happiness continuum. This continuum ranges from the “walkaway angry” customer who moves to a competitor as soon as they are able to the “gushing promoter” who praises...
by Kelli Rivers | Jul 14, 2016 | Blog, Information Series
What is Customer Success? One term that repeatedly pops up these days is “Customer Success”. While I had noticed the term appearing in some organizations, I hadn’t seen it used much until recently. Now many companies have individuals and departments that carry the...
by Kelli Rivers | Jul 7, 2016 | Blog, Services
A major flash storage solutions company was looking for ways to improve customer satisfaction while reducing costs by an increased defective part return rate. The company took action and began receiving defective hardware parts from their customers after initial...
by Kelli Rivers | Jul 5, 2016 | Blog, Services
Imagine that your organization exceeds its sales goals for this quarter. Prior to this upswing, sales were down over the last year and your pipeline wasn’t as robust as it had once been. So, in order to mitigate the ever-rising costs of doing business, you chose to...
by Kelli Rivers | Jun 28, 2016 | Blog, Corporate Update
We’re proud today to launch our Source Techworks program! It will recruit the best service professionals from around the world to bolster our comprehensive IT services network, and ensure those professionals have the certifications, skills and training to help any...
